F.A.Q.

What is Twenty Sided Store?

Twenty Sided has been bringing people together through games since 2011. We are 100% Native and Woman owned business. 

Twenty Sided is a retail store and event space located in Williamsburg Brooklyn that features a highly curated selection of board games and geeky accessories.

Twenty Sided Store online is available for Shipping or Pickup purchases as well as event registration. 

What kind of Games does Twenty Sided carry?

Twenty Sided carries a curated selection of high quality games. We have household staples like Catan and Codenames, as well as classics like Clue and Monopoly. We love dice and have a wide selection of puzzles, 2-player games, party games, strategy games, and more!

Twenty Sided Store supports Indie Game Designers. We carry a large selection of locally designed games, as well as Twenty Sided exclusives.

Twenty Sided Store is an authorized dealer of Dungeons & Dragons and Magic: the Gathering. 

Swing by the store or contact us and we will help you find a game that is perfect for you!

What types of Events does Twenty Sided offer?

Classes and Workshops

Twenty Sided offers a range of classes and workshops including game development, interactive writing, worldbuilding, mini painting, and improv. 

Games

We host games like Dungeons & Dragons, Magic: The Gathering, and a wide variety of Board Games.

Experiences

Twenty Sided also organizes immersive interactive experiences like Storytelling Hikes, Mystery Parties, Quests, Scavenger Hunts, and more.

Check out our registration page for more details.

How do I shop at Twenty Sided?

InStore Shopping

Located in Williamsburg Brooklyn, our retail store and event space is open 7 days a week. Check out our Contact Page for location hours and directions. 

Online Ordering for Pick Up 

Pick up online orders during our normal store hours. You will receive a confirmation email when your order is ready for pickup. Online orders for pickup take about an hour to process, and may be picked up the same day.

Online Ordering for Shipping

Twenty Sided Store offers shipping within the United States.

Online orders for shipping are processed daily, and may take up to 1-2 days. Once your order is fulfilled you will receive a shipping notification with a tracking number. Your package will take approximately 1-3 days to ship to you from New York City.  

All of our orders are packed in-house with love and hand carried to the post office. We are a small crew doing our best to get you the games you love as fast as we can!


Please check out our Shipping Policy for more details.

Exchanges & Refunds

All sales are final. Returns or exchanges may be made within 30 days of purchase, as long as the item is unopened and in its original packaging, and you can provide your receipt or proof of purchase (order number). In general, Twenty Sided Store does not accept returns on items that are damaged or have missing pieces (please contact the manufacturer directly). 

Please reply to the confirmation email you received at the time of purchase or email info@twentysidedstore.com with your order number.

For more information please review our Return Policy.